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1Service Design for Business. A Practical Guide to Optimizing the Customer Experience , Ben Reason
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of… 1821.11 руб электронная книга2The Navy Seal's Bride , Soraya Lane
The Navy SEAL’s BrideSuddenly injured out of the Navy, Tom’s struggling to return to civilian life. His precious niece Gabby is his only ray of sunshine. Until he agrees to be the ‘show’ in… 365.57 руб электронная книга3The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture , Robert Spector
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values… 1433.55 руб электронная книга4The Emotionally Intelligent Manager. How to Develop and Use the Four Key Emotional Skills of Leadership , Peter Salovey
We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work… 2337.52 руб электронная книга5The Seven Success Factors of Social Business Strategy , Charlene Li
How to align social media with business strategy for real results For years now, businesses have approached social media in an experimental fashion unconnected to real results. There's a reason why… 260.88 руб электронная книга6The Prodigal Groom , Karen Leabo
CELEBRATION 1000 The Wedding Night JILTED! Even though the entire town thought Jake Mercer had stood up Laurie Branson, Laurie knew Jake wouldn't be a no-show at their wedding without good reason… 365.57 руб электронная книга7Think Again. How to Reason and Argue , Sinnott-Armstrong Walter (2018)
Our personal and political worlds are rife with arguments and disagreements, some of them petty and vitriolic. The inability to compromise and understand the other side is widespread today. What can… 1098 руб8Talent Intelligence. What You Need to Know to Identify and Measure Talent , Nik Kinley
The challenge with most companies'talent intelligence is that it is just not that intelligent. Having good talent intelligence—an accurate understanding of the skills, expertise, and qualities of… 2273.13 руб электронная книга9Designing Human-machine Cooperation Systems , Patrick Millot
This book, on the ergonomics of human−machine systems, is aimed at engineers specializing in informatics, automation, production or robotics, who are faced with a significant dilemma during the… 14748.07 руб электронная книга10Low Impact Building. Housing using Renewable Materials , Tom Woolley
This guide to the designs, technologies and materials that really make green buildings work will help architects, specifiers and clients make informed choices, based on reliable technical… 7794.92 руб электронная книга
